FAQ

FAQ - The Hearthloom

Frequently Asked Questions

Welcome to The Hearthloom FAQ page. Here you can find detailed answers about our handcrafted glassware, wholesale program, shipping process, customization options, and product care instructions.

We believe transparency builds trust. This page is designed to help both retail customers and wholesale partners understand every detail before placing an order.

About The Hearthloom

The Hearthloom is a handcrafted glassware studio specializing in luxury champagne glasses, wedding toast sets, DIY rhinestone glass designs, and romantic gift collections.

Each piece is designed with a strong emotional storytelling element, blending modern aesthetics with handcrafted detail. Our products are widely used in weddings, bridal showers, anniversaries, boutique gifting, and lifestyle retail stores.

Product Questions

Are all champagne glasses handmade?
Yes. Most of our glassware collections are hand-finished, especially rhinestone and decorative series. Each item may have slight variations, which is part of the handcrafted aesthetic and not considered a defect.
Are rhinestones securely attached?
Yes. We use industrial-grade adhesive techniques designed for decorative glassware. Under normal usage conditions, rhinestones remain securely attached. However, we recommend gentle hand washing only.
Can these glasses be used for real drinking?
Yes. Our products are fully functional glassware suitable for champagne, sparkling wine, cocktails, and celebratory beverages. They are designed to balance both beauty and usability.
Do you offer different styles and collections?
Yes. We offer multiple themed collections including Crystal Butterfly Series, Ocean Romance Series, French Frost Collection, and Luxury Gold Pair Sets.

Wedding Series
Designed for romantic celebration moments.

Handcrafted Detail
Each piece is carefully finished by artisans.

Shipping & Delivery

How long does production take?
Standard production time is 2–5 business days. Custom or large wholesale orders may require additional processing time.
Do you provide tracking numbers?
Yes. Once your order ships, a tracking number will be automatically provided via email.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary depending on destination country and customs processing.
What if my package is delayed?
Delays may occur due to customs or logistics carriers. If your order is delayed beyond normal timelines, please contact us with your order number for assistance.

Wholesale Program

Do you offer wholesale pricing?
Yes. We provide tiered wholesale pricing based on order volume. Larger orders receive better pricing advantages.
What is the minimum order quantity (MOQ)?
MOQ depends on product type. Some collections allow small trial wholesale orders, while others require bundle purchasing.
Can I request custom branding?
Yes. We support private label customization including logo packaging, gift cards, and exclusive design development.
Do you support Shopify / Etsy sellers?
Yes. Many of our partners operate on Shopify, Etsy, Faire, and boutique retail platforms. We provide product content support for online listings.

Product Care Instructions

How should I clean the glassware?
We recommend gentle hand washing with mild soap and warm water. Avoid dishwasher use to protect decorative elements.
Can I soak rhinestone glasses?
No. Prolonged soaking may weaken adhesive over time. Quick rinse and immediate drying is recommended.
Are these glasses fragile?
Like all glassware, they should be handled with care. However, they are designed for normal celebratory usage.

Ocean Blue Series
Soft luxury tone inspired by calm waves.

French Elegant Glass
Minimalist European-inspired design.

Still Have Questions?

If your question is not listed above, feel free to contact our support team. We typically respond within 24–48 hours.

Email: sales@thehearthloom.store
Website: thehearthloom.store