Shipping Policy

Shipping Policy – The Hearthloom

■ Order Processing Time

All orders are processed within 2–5 business days.
Because many of our products are handcrafted (including rhinestone glassware and wedding champagne glasses), processing time may vary slightly during peak seasons.

Customized or personalized items may require additional production time.

■ Shipping Time (Estimated)

Shipping time depends on destination:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of World: 10–25 business days

Please note: delivery time is an estimate and may vary due to customs or carrier delays.

■ Shipping Methods

We work with reliable international logistics partners including standard postal services and express carriers depending on destination and order value.

All orders include tracking information once shipped.

■ Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your package using the link provided in your shipping confirmation email.

If tracking updates are delayed, please allow 24–72 hours for carrier systems to update.

■ Shipping Delays

Delays may occur due to:

  • Customs clearance
  • Peak holiday seasons
  • Weather conditions
  • Carrier operational delays

We are not responsible for delays caused by third-party logistics providers, but we will assist you in resolving any shipping issues.

■ Incorrect Address Disclaimer

Customers are responsible for providing correct shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • Re-shipping fees may apply
  • Refunds may be issued excluding shipping costs

■ Lost or Missing Packages

If your package is marked as “delivered” but not received:

  • Please check with neighbors or local carriers first
  • Contact us within 7 days of delivery status

We will assist in filing claims with the carrier when necessary.

■ Customs & Import Taxes

International orders may be subject to customs duties or import taxes.

These charges are the responsibility of the customer and are not included in product pricing.

■ Contact Shipping Support

Email: sales@thehearthloom.store
Website: thehearthloom.store

We aim to respond within 24–48 hours.